AdventHealth advances whole-person care with OpenAI

AdventHealth is deploying ChatGPT for Healthcare to reduce administrative burden and streamline clinical workflows across its system. By automating time-intensive documentation and support tasks, care teams are reclaiming hours each week and allowing clinicians to focus more directly on patients. The result is not just operational efficiency, but expanded clinical capacity, faster access to care, and a measurable improvement in the patient experience.

Under pressure to do more with less

AdventHealth is a hospital system operating across nine states, serving millions of patients each year. Like many large health systems, it faces tight margins, growing demand and increasing administrative complexity.

Much of that pressure shows up in day-to-day workflows. Physician advisors reviewing cases for utilization management often spend about 10 minutes per case, not on a single task but on a sequence of steps: reading charts, identifying relevant details, checking criteria and drafting structured rationales. Across hundreds or thousands of cases, that time adds up quickly.

The burden extends beyond clinical roles. Teams in finance, HR, IT and other functions spend significant time drafting documents, summarizing information and preparing materials that are necessary but time-consuming. As a result, many operate in what leaders describe as “constant operations mode,” with limited capacity for higher-value work.

At the same time, interest in AI was already emerging inside the organization. Employees were experimenting with chatbots, even as formal policies restricted their use.

“We had folks who were eager to start, but there were a very large number of people who were on the sidelines,” says Rob Purinton, Chief AI Officer at AdventHealth. “They weren’t sure how to use AI effectively in their daily jobs.”

Adoption is the outcome

Enterprise-scale deployment with OpenAI

Speed of innovation and collaboration also influenced the decision.