Building more helpful ChatGPT experiences for everyone

Our work to make ChatGPT as helpful as possible is constant and ongoing. We’ve seen people turn to it in the most difficult of moments. That’s why we continue to improve how our models recognize and respond to signs of mental and emotional distress, guided by expert input. 

This work has already been underway, but we want to proactively preview our plans for the next 120 days, so you won’t need to wait for launches to see where we’re headed. The work will continue well beyond this period of time, but we’re making a focused effort to launch as many of these improvements as possible this year. 

Last week, we shared four focus areas when it comes to helping people when they need it most:

1. Expanding interventions to more people in crisis

2. Making it even easier to reach emergency services and get help from experts

3. Enabling connections to trusted contacts

4. Strengthening protections for teens. 

Some of this work will move very quickly, while other parts will take more time. 

Today, we’re sharing more on how we’re partnering with experts to guide our work, leveraging our reasoning models for sensitive moments, as well as details on one of our focus areas: Strengthening protections for teens. 

Partnering with experts

AI is new and evolving, and we want to make sure our progress is guided by deep expertise on well-being and mental health. Together, our Expert Council on Well-Being and AI and our Global Physician Network provide both the depth of specialized medical expertise and the breadth of perspective needed to inform our approach. We’ll share more about these efforts during our 120-day initiative.

Expert Council on Well-Being and AI

Earlier this year, we began convening a council of experts in youth development, mental health, and human-computer interaction. The council’s role is to shape a clear, evidence-based vision for how AI can support people’s well-being and help them thrive.

Global Physician Network