How Indeed uses AI to help evolve the job search

Indeed is a platform that helps people find jobs and helps employers find the right talent. Job seekers use Indeed to search for opportunities, upload resumes, and research companies, while employers use the platform to attract, screen, and hire candidates more efficiently.

We spoke with Maggie Hulce, Chief Revenue Officer at Indeed, about how AI is unlocking opportunities for employers and job seekers, driving internal AI adoption, and shaping the future of talent acquisition.

Given Indeed’s stated goal of moving both quickly and cautiously with AI, what opportunities are you most excited about in this balanced approach, and are you already seeing it unlock or unblock anything for employers and job seekers?

AI is core to our mission of helping people get jobs. For nearly 20 years, we’ve used AI to power billions of connections between job seekers and employers, all with the goal of making hiring simpler, faster, and more human.

Today, we have over a hundred AI-powered features across job search and hiring—from personalized job recommendations and salary insights for job seekers, to candidate matching and job description optimization for employers. We also work closely with OpenAI on more than a dozen of these products, and that’s been incredibly valuable for us.

We push ourselves to move fast—using the data we collect to continuously improve matching for job seekers and employers, and to test and iterate based on real feedback. At the same time, we’re deliberate about moving responsibly. Even as AI speeds up sourcing, matching, and evaluation, it’s essential to us that employers stay in the loop and remain the final decision-makers in hiring.

How is AI changing the way your internal teams work - freeing them up to be more creative or strategic - and what inspiring shifts have you seen as a result?

“At Indeed, we definitely see AI as critical to our mission to help people gets jobs.”

—Maggie Hulce, Chief Revenue Officer, Indeed

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