How Sempre Health is leveraging the Expert Acceleration Program to accelerate their ML roadmap

👋 Hello, friends! We recently sat down with Swaraj Banerjee and Larry Zhang from Sempre Health, a startup that brings behavior-based, dynamic pricing to Healthcare. They are doing some exciting work with machine learning and are leveraging our Expert Acceleration Program to accelerate their ML roadmap.

An example of our collaboration is their new NLP pipeline to automatically classify and respond inbound messages. Since deploying it to production, they have seen more than 20% of incoming messages get automatically handled by this new system 🤯 having a massive impact on their business scalability and team workflow.

In this short video, Swaraj and Larry walk us through some of their machine learning work and share their experience collaborating with our team via the Expert Acceleration Program. Check it out:

If you'd like to accelerate your machine learning roadmap with the help of our experts, as Swaraj and Larry did, visit hf.co/support to learn more about our Expert Acceleration Program and request a quote.

Transcription:

Introduction

My name is Swaraj. I'm the CTO and co-founder at Sempre Health. I'm Larry, I'm a machine learning engineer at Sempre Health. We're working on medication adherence and affordability by combining SMS engagement and discounts for filling prescriptions.

How do you apply Machine Learning at Sempre Health?

Here at Sempre Health, we receive thousands of text messages from the patients on our platform every single day. A huge portion of these messages are messages that we can actually automatically respond to. So, for example, if a patient messages us a simple “Thank you”, we can automatically reply with “You're welcome”. Or if a patient says “Can you refill my prescription?”, we have systems in place to automatically call their pharmacy and submit a refill request on their behalf.