Introducing Businesses in ChatGPT

We’re introducing Businesses in ChatGPT in beta, giving businesses a new way to connect with the 1.2 billion people who use ChatGPT each week. Through Business Hub⁠(opens in a new window), businesses can claim their business, manage their information, and see insights on how people engage with them on ChatGPT. In addition, we are adding a powerful new way for businesses to interact with users via Business Agents, starting with eligible ecommerce and online service businesses in the U.S.

Together, these products create more ways for businesses to connect with people as they explore options and make decisions. They strengthen how people discover and interact with businesses in ChatGPT through broader business coverage, up-to-date information, and the ability to connect with a business through its Business Agent. Throughout these experiences, protecting the trust people place in ChatGPT remains our North Star.

Claim your business in ChatGPT

In Business Hub, companies can claim their organization in ChatGPT and, once verified, update key details and add self-service product feeds with pricing and availability. This gives businesses a new way to provide information to ChatGPT, helping people explore products and services using the most accurate and up-to-date details.

Any eligible business located where ChatGPT is available can claim their business in ChatGPT through Business Hub. Existing OpenAI Enterprise customers and advertisers can work directly with their OpenAI representative to claim their business. Shopify merchants can connect their store from Business Hub or the Shopify admin to streamline verification. Eligible products from Shopify merchants are already integrated into ChatGPT through Shopify Catalog.

Understand how people engage with your business

Bringing agentic capabilities to businesses

Business Agents are now available to eligible ecommerce and online service businesses in the United States. Learn more about eligible categories here⁠.