ServiceNow powers actionable enterprise AI with OpenAI

Key takeaways: 

• Multi-year agreement expands ServiceNow customer access to OpenAI frontier models. 

• OpenAI models will be a preferred intelligence capability for enterprises that run more than 80 billion workflows each year in ServiceNow. 

• OpenAI will support direct speech-to-speech and native voice technology in ServiceNow. 

ServiceNow, the AI control tower for business reinvention, today announced OpenAI will be a preferred intelligence capability for enterprises that run more than 80 billion workflows each year on its platform.

Enterprises around the world use ServiceNow to orchestrate workflows that keep their systems and operations running smoothly. In complex environments where technology is spread across many systems, teams, and vendors, ServiceNow ties everything together—helping organizations spot issues early, route work to the right people, manage approvals, and resolve challenges quickly so the business keeps moving.

ServiceNow’s AI Platform brings OpenAI models like GPT‑5.2 directly into these enterprise workflows, so AI can understand what’s happening, help decide what to do next, and take action within a customer’s secure infrastructure. With OpenAI, ServiceNow will unlock a new level of automation for the world’s largest companies enabling enterprise intelligence at scale for any function or department including IT, finance, sales, human resources, and more. 

“ServiceNow is helping enterprises bring agentic AI into workflows that are secure, scalable, and designed to deliver measurable outcomes,” said Brad Lightcap, chief operating officer at OpenAI. “With OpenAI frontier models and multimodal capabilities in ServiceNow, enterprises across every industry will benefit from intelligence that handles work end to end in even the most complex environments.”

With OpenAI, the ServiceNow AI Platform will leverage frontier intelligence like GPT‑5.2 so customers can understand more about what’s happening and take action inside enterprise workflows.