Introducing OpenAI Presence

The challenge for enterprises is no longer proving that AI agents can work, it’s making them reliable enough to do high-value work in production. Agent behavior must also adapt as products, policies, and user behavior change. That requires more than a model: it requires the systems, evaluations, and deployment expertise to improve agents as those conditions change without giving up control.

We’re introducing OpenAI Presence, a battle-tested product that helps enterprises deploy trusted AI agents that can answer questions, resolve issues, use company systems, take approved actions, and escalate to people when needed. Proven through years of working with customers at enterprise-scale, Presence pairs model reasoning with policies, guardrails, and escalation rules that verify accuracy and performance.

Each deployment starts with a specific job, such as resolving billing issues, supporting insurance claims, or resolving employee IT service requests. The agent receives only the knowledge and system access required for that job. The company sets the policies: what the agent can do, when it needs approval, and when a person should take over. After launch, production sessions and escalations reveal gaps. Codex proposes updates that teams can test and approve, helping the agent adapt as customer behavior changes.

OpenAI works alongside each customer to identify each high-value workflow, connect the necessary knowledge and systems, establish permissions and policies, test the agent, and bring it into production. As the deployment expands, OpenAI and select systems integrators can continue to support it. Presence was developed in tight collaboration with OpenAI’s Research team, with generalized insights from every deployment informing ongoing research and product development and improving the product for all customers over time.

Available today for voice and chat agents

Proven in leading enterprises

Leading enterprises are also building on the same proven foundation:

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