Why AI Will Replace More Enterprise Software Than People

Katherine is the CEO of Creatio, an AI CRM and workflow platform where people and AI agents work together.

​Within a few years, people and AI agents will work side by side in every company and in every department. And the enterprise software supporting them will look almost nothing like the software that runs your company today.

That’s because legacy enterprise software, as many organizations know it, is being replaced by AI-native enterprise software. Understanding why this is happening is the key to charting a course and navigating through what will be the biggest shift in the enterprise software market in over 30 years. ​

The force behind this change is driven by technology, but it’s also driven by customers.

Enterprise Software In The Age Of AI​

In the age of AI, business buyers and consumers expect answers in minutes, service that never closes and personalized experiences without sharing too much personal information. People will judge every company against the best experience they have had anywhere.

Companies are reinventing how they work to meet those expectations. When they map the new ways of working onto the software they own, they are reaching an elephantine conclusion: Their legacy software is never going to work the way it needs to work at a reasonable cost.

That conclusion, being discussed in organizations around the world, has set off what could become the largest software replacement cycle in decades.

And here’s what it means for the people working in enterprise organizations, as sentiment about AI swings back and forth from euphoria to doubt week to week. Underneath the noise, the direction is steady.

How Legacy Software Limits And Costs Drive Replacement Decisions

Legacy platforms were built for a world of data entered by people, rules configured by administrators and value metered by the seat.

Three Ways AI Will Work With People and Software

The new shape of work is already visible, and it sorts into autonomous, hybrid and human workflows.